Support / What to write in the AI Assistant's knowledge box

What to write in the AI Assistant's knowledge box

The AI Assistant only ever answers from the text in its Knowledge box - never a guess, and never anything it wasn't told. A blank box means it can't answer anything, so what goes in there is the whole feature. Here's what actually makes it useful.

Write it like you're briefing a new staff member

Not like a wiki article, and not like marketing copy - short, plain sentences covering the things people actually ask about. Headings and short lists help it find the right section; long paragraphs of prose don't.

A template to start from

• What this server/community is - one or two sentences.
• Where things are - channel names and what each one is for, e.g. #rules is the server rules, #support is where to ask for help.
• Rules or policies people ask about - age limits, what's allowed, how warnings/bans work.
• Prices, plans or perks if relevant - what's free, what costs what.
• Links - your website, socials, store, application form, whatever people ask for.
• Common questions you already answer by hand a lot - paste the real answer in.

Keep it current

It only knows what's written down - if a price, a channel, or a rule changes, update the box. Nothing updates itself.

What not to bother with

Don't write instructions to the assistant ("always be polite", "don't make things up") - that's already how it behaves. Keep the box to facts about your server, not behavior rules.